Terms And Conditions
At Aster & Oak our terms and conditions are governed by Australian Consumer Law. In accordance with this, please read the following information carefully as use of our website confirms your acceptance of the following terms and conditions:
The information provided on our website is by no means to be considered advice under any circumstance, and should not be used in making, or refraining from making, any decisions. The information on this website should not replace the expertise of professional advice, and professional consultation with a qualified practitioner should always be sought should you have any concerns for yourself or your loved ones.
We are not responsible for any thoughts, opinions or otherwise, located on this site. This includes, but is not limited to, the information quoted by external parties during interview or in our blogs.
Although we take every precaution to protect you when using our website, your use of this site is ultimately at your own discretion. All intellectual property located on our website, including thoughts, ideas, information, text, materials and graphics, remains the property of Aster & Oak at all times, and are only included with permission from the relevant owner. You must not copy, steal, borrow or otherwise, without express permission from us.
We collect your personal information for the purposes of providing you with the best service possible. This includes your email address which is collected for communication in relation to your orders, and also so we can send you our newsletter and product associated information. We also collect your address so we can reasonably ensure accurate delivery of your purchases and other such necessary and relevant information, purely used provide you with the best service possible.
* All information collected is strictly relevant to your contact and purchases with us, and we will not disclose or on-sell your personal information to any external party.
PRICING & PAYMENT
All prices are listed in AUD. For international orders, AU prices will be exchanged into your local currency at the time of checkout, and by shopping with us you accept this price difference, as based upon the current exchange rate.
Our website is encrypted with an SSL certificate (as shown by the https: at the beginning of our URL) and although we take considerable precaution to make our website secure, payment is made through your nominated method (Paypal, bank deposit and credit / debit card via Paypal, AfterPay or Zippay) at your own risk.
RETURNS – REPAIR, REPLACEMENT OR REFUND
Please note we do not offer a refund if you simply change your mind.
You are welcome to contact us at email@example.com should you wish to communicate with us regarding repair, replacement or refund of a faulty product. Claims must be made within seven (7) days of receiving your item, and all items must be returned to us by post within fourteen (14) days. We maintain the right to provide a suitable replacement product in the rare instance that you may have received a faulty item, and we maintain the right to provide a full refund in circumstances where we feel an exchange is not appropriate for any reason.
We understand that sometimes it can be difficult to estimate sizing online, and we will usually exchange an item if the size selected is unsuitable. Claims must be made within seven (7) days of receiving your item and all items must be returned to us by post within fourteen (14) days. We will provide a direct exchange of the same item, or in the case where that item is unavailable, you may select an alternate garment to the same value. Alternatively you may select to receive a store credit for the same value (excluding shipping). All cost of return shipping and insurance is the responsibility of the consumer and we do not accept liability for any products that you return to us by post, whilst in transit.
Our returns policy does not apply to products that have been worn, used or damaged during or after delivery Furthermore, if any attempt has been made to alter the product or if it has been dropped, torn, stained, broken or otherwise, our returns policy is null and void. All products must be returned in their original packaging with original Aster & Oak tags attached. Removal of tags forfeits your right to return or exchange. Please note, as with any product, natural wear and tear will occur over time and request for return or exchange will not be valid outside of the initial return period (7 days).
We maintain the right to determine the outcome of all claims under all circumstances, and will endeavor to do so in a fair and reasonable manner.
We’re pleased to offer international shipping and all items are dispatched following receipt of payment and shipped in accordance with the shipping method selected during checkout. Import taxes and duties related to international shipping are the responsibility of the consumer and Aster & Oak does not accept responsibility for any delays that may occur as a result of customs processing on international orders.
At Aster & Oak we endeavor to dispatch all items within 3 business days and you will receive an email providing notification of shipment. If we’re unable to meet this window, we’ll contact you to inform you of the anticipated time frame for dispatch. Shipping times are determined by the method of shipping you select, and we do not accept responsibility for any shipping losses or delays as a result of third party postal services. If you have informed us of an incorrect address at checkout, we cannot be held responsible and do not accept liability under these circumstances.
CHANGES TO TERMS AND CONDITIONS
Aster & Oak reserves the right to revise or change these terms and conditions at any time, and it is the consumers responsibility to ensure they’ve read the latest version as printed on this page, prior to purchase.
Should you wish to contact us in relation to anything you have read above, you may do so using either of the following methods:
MAIL: Aster & Oak PO BOX 1987, South Hedland, WA 6722
Now the nitty-gritty’s are out of the way, please enjoy your shopping experience with us!