We want you to be 100% happy with your Aster & Oak products and we welcome you to reach out to us regarding a faulty product or sizing problem. We strongly advise all customers to check items thoroughly upon delivery, before removing any attached tags. Returned items must be in the brand new and original condition as purchased, with all labels and tags attached, and must be:
- Unworn, unwashed, with no marks
- No perfumes or smells
- Free of contaminants such as pet hair and chemicals as this is a breach of our GOTS certification
If an item is returned with any of the above conditions, Aster & Oak has the right to charge a cleaning fee which will be taken out of your store credit.
Online Returns Policy:
We happily accept returns for change of mind or incorrect sizing on full-priced items within 30 days of purchase, with tags still attached. Item / Items can be returned for a store credit for the original item price to purchase a different size or items that may suit better.
Please Note: All mystery bags and outlet shop sales are final and are not eligible for return or refund. This includes heavily discounted items (a discount of 50% or above).
30 day Returns: Returned items must be received at our warehouse no later than 30 days after receipt of the order.
Stockist Items: Items purchased through an Aster & Oak stockist must be returned to the original store. We cannot accept returns on behalf of a stockist.
How To Return An Item?
If you need to return an item, please follow the procedure below:-
1. Contact customer service on firstname.lastname@example.org and we will email a copy of the returns form to you
2. Place the item into a mailing satchel or box together with the completed customer returns form. The item must be packaged in a way so as to protect the item from transit damage
3. Post the packaged item to our warehouse - address is on the return form
Receiving A Store Credit:
All returns will be assessed. If we accept your returned item, then we will provide you with a store credit to the same value of the item paid (i.e the price you paid for it excluding any shipping). Please note, store credits must be used within 12 months of issue. Unless the item is faulty or we mistakenly sent you an incorrect item, all shipping costs are at the buyers expense. Risk in the item remains with you until it is received by us.
Please refer to our Terms and Conditions for more information on shipping, refunds and returns.