Aster & Oak
Hello, we're here to help answer all your questions! If you would like any further information on Aster & Oak or any of our organic baby products, feel free to contact us at anytime. Please allow up to 24 hours for email responses.
Online Customer Care
Office Hours: Monday - Friday 8am -5pm
Warehouse: Our warehouse is based in NSW and we are currently shipping orders out Monday - Saturday.
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If you would like to be updated on new collections, sales or special events we are holding, then please join our emailing list by entering your email below. You will also receive a special 15% off your next order by signing up!
Frequently Asked Questions
Aster & Oak clothing is cut generously to allow room for growth and will generally fit well beyond the recommended age. You can read more about our sizing here.
We sure do - and its complementary - perfect for gifting!!! Every Aster
& Oak order arrives wrapped in branded tissue wrap or compostable package and arrives without an invoice. You also have the option of adding a gift message at checkout.
We happily accept returns for change of mind or incorrect sizing on full-priced items within 30 days of purchase, with tags still attached. Item / Items can be returned for a store credit for the original item price to purchase a different size or items that may suit better.
All mystery bags and outlet shop sales are final and are not eligible for return or refund. This includes heavily discounted items (a discount of 50% or above).
30 day Returns: Returned items must be received at our warehouse no later than 30 days after receipt of the order.
Items purchased through an Aster & Oak stockist must be returned to the original store. We cannot accept returns on behalf of a stockist.
Firstly check your spam/junk folders as 9 times out of 10, that’s where that little guy is hiding! If you're still concerned, please use the contact form to get in touch.
Our products are ethically & sustainably made in our GOTS certified factories in India and China. You can read more about our manufacturing journey here.
We get asked all the time why we are not Australian made. The quick answer is that we would love nothing more than to make our clothing in Australia and to be able to display the Australian made logo but the red tape and costs involved have made it near impossible for us to achieve this. We have spent many months researching how we could carry out every stage of production within Australia but as of 2019, there very little organic cotton growers left in Australia. This is due to our fluctuating climate, lack of water in most suitable growing regions and for various other reasons, growing Organic Cotton in Australia currently appears to be commercially unfeasible.
They are, our range uses nothing but sustainable plant-based products at every step.
This depends on our friends at Australia Post but your delivery shouldn't take any longer than 5-10 days. All orders are dispatched within 1-2 business days from our warehouse in NSW and delivery times generally take 3-5 Days within Australia. International orders are also dispatched within 1-2 business days and delivery times generally take 5-15 days depending on your location and customs process. Import taxes and duties related to international shipping are the responsibility of the customer.
We have open model callouts throughout the year, you can find out more about this by signing up to our emails and following Aster & Oak on Instagram.