Aster & Oak

CONTACT US

Contact us

Hello, we're here to help answer all your questions! If you would like any further information on Aster & Oak, our organic baby clothes or any of our other organic baby products, feel free to contact us at anytime. Please allow up to 24 hours for email responses.

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Online Customer Care

sales@asterandoak.com.au

Office Hours: Monday - Friday 8am -5pm

Warehouse: Our warehouse is based in NSW and we are currently shipping orders out Monday - Saturday.

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Frequently Asked Questions

Aster & Oak clothing is cut generously to allow room for growth and will generally fit well beyond the recommended age. You can read more about our sizing here.

We sure do - and its complementary - perfect for gifting!!! Every Aster
& Oak order arrives wrapped in branded tissue wrap and packaged
without an invoice. You also have the option of adding a gift message at checkout.

Our products are ethically & sustainably made in our GOTS certified factories in India and China. You can read more about our manufacturing journey here.

We get asked all the time why we are not Australian made. The quick answer is that we would love nothing more than to make our clothing in Australia and to be able to display the Australian made logo but the red tape and costs involved have made it near impossible for us to achieve this.  We have spent many months researching how we could carry out every stage of production within Australia but as of 2019, there very little organic cotton growers left in Australia. This is due to our fluctuating climate, lack of water in most suitable growing regions and for various other reasons, growing Organic Cotton in Australia currently appears to be commercially unfeasible.

They are, our range uses nothing but sustainable plant-based products at every step. 

This depends on our friends at Australia Post but your delivery shouldn't take any longer than 5-10 days. All orders are dispatched within 1-2 business days from our warehouse in NSW and delivery times generally take 3-5 Days within Australia. International orders are also dispatched within 1-2 business days and delivery times generally take 5-15 days depending on your location and customs process. Import taxes and duties related to international shipping are the responsibility of the customer.

Firstly check your spam/junk folders as 9 times out of 10, that’s where that little guy is hiding! If you're still concerned, please use the contact form to get in touch.

Unfortunately not for change of mind or on sales items, however, we can exchange incorrect sizing or on the off chance you find a fault in one of our products. You can read more about returns here

We have open model callouts throughout the year, you can find out more about this by signing up to our emails and following Aster & Oak on Instagram.